RETURN POLICY
How can I return a product?
If you are not satisfied with your
purchase, you may return it within 14 days from the date of delivery.
Products must be unopened and in
their original condition.
Important
Products must be returned:
- unused and intact
- in their original packaging
- with all accessories and
instructions included
Return process
- Access your personal account on
the website. - In the “My Orders” section, locate
the order you wish to return. - Select the product(s) to be returned.
You will receive instructions to
generate your return label.
Print the return label and attach
it to the parcel containing the product(s).
Once the label has been generated,
you may either:
- drop the parcel at the designated
return location - schedule a pickup date
After the returned products are
received, they will be inspected.
If all return conditions are met,
the refund will be issued using the original payment method.
For purchases made using
alternative payment methods or gift orders, a store credit valid for 90 days
will be issued via email.
PRIVACY POLICY
Privacy and Cookies Policy
We respect your concerns regarding
the protection of your privacy and personal data.
This policy explains how we use
the information collected when users visit our websites (collectively referred
to as the “Site”) and when purchases or interactions take place (the
“Services”).
It also explains the origin and
use of browsing information collected through cookies and how you can exercise
your rights under applicable data protection legislation.
This policy applies to all
websites and services provided by the supplier of products and services and
complements:
- the Terms and Conditions of Use
- the Terms and Conditions of Sale
- and any other document
referenced herein
It does not apply to external
websites and services that operate under their own privacy policies.
Policy Updates
We may occasionally update this
policy.
When this happens, the date of the
update will be revised and, when appropriate, additional notifications may be
provided, such as a notice on our homepage or an email communication.
We recommend reviewing this policy
regularly to remain informed about how we protect and use your personal data.
Information We Collect
We collect information when you:
- visit the Site
- interact with the Site
- make purchases
In addition to the information you
provide when creating an account or placing an order, certain information is
automatically collected by our systems, such as connection and browsing data.
How We Use Your Information
We use this information to provide
the Services requested, including:
- processing your orders
- managing customer relationships
- improving the Site experience
With your consent, where required,
we may also send personalized offers about our products and those of our
partners.
Cookies help improve the Site’s
performance and allow us to display relevant advertising on our Site and on
third-party websites.
We also conduct security checks to
ensure the safety of transactions.
Data Recipients
Your information may be shared
with:
- our service providers when
necessary to deliver the requested services - payment institutions to validate
transactions
Data Transfers
Personal data may be transferred
outside the European Union due to the location of certain service providers,
such as:
- logistics providers
- payment processors
- security providers
Some information, including
purchase history or profile information, may also be shared with commercial
partners, depending on your preferences, to provide personalized offers.
We encourage reviewing the privacy
policies of any third-party websites you interact with.
Your Rights
You may exercise your rights to:
- access your personal data
- correct inaccurate information
- request deletion of your data
- restrict or object to certain
data processing activities
Details on how to exercise these
rights are available in the Privacy Policy section of the Site.
COSMETOVIGILANCE
cosmetovigilance regulations
This policy explains how
information relating to adverse health events experienced after using products
purchased on the Site is collected and processed.
With your assistance, the Site and
the Supplier can monitor and report potential undesirable health events.
The website publisher is
responsible for processing such information in accordance with cosmetovigilance
regulations and is located at:
Keizersgracht 555
Amsterdam 1017 DR
Netherlands
Protecting the security and
confidentiality of our customers’ information is essential.
Information Collected
Information may be collected:
- directly from you when
contacting customer service - through website forms, social
media or email - through third parties such as
healthcare professionals
Information collected may include:
- identity and contact information
- product usage details
- description of the adverse
reaction - medical information relevant to
the reported event
Purpose of Processing
Information is processed for the
following purposes:
- monitoring product safety
- evaluating adverse health events
- complying with legal
cosmetovigilance obligations - producing anonymized statistical
analyses
Data Recipients
Information may be shared with:
- regulatory and quality
departments - customer support departments
- service providers responsible
for investigating the reported event - competent health authorities
SHIPPING POLICY
Delivery Options
The Site currently offers the
following delivery option:
FedEx Delivery
Delivery to the address indicated
by the buyer on business days.
Shipping costs and estimated
delivery time are displayed at checkout.
⸻
Important
During high-demand periods such as
Black Friday or Christmas, delivery times may be longer than usual.
CONTACT INFORMATION
Collapsible row
If you have any questions
regarding this policy, please contact us:
Email: contato@vivbeauty.com
Whatsapp: +55 31 99959-2556
LEGAL NOTICE AND TERMS OF USE
Website Publisher
This website is operated by VIV BEAUTY LTDA, a limited liability company
Logistics and Fulfillment
Storage, order preparation,
billing and shipping are handled by:
Avanzza BV
Keizersgracht 555
1017DR Amsterdam
Netherlands
Hosting Platform
The website is hosted on Shopify,
provided by:
Shopify Inc.
151 O’Connor Street
Ottawa, Canada
GENERAL TERMS OF USE
Governing Law
These terms are governed by Dutch
law.
Any dispute will fall under the
jurisdiction of the courts of Amsterdam.
Purpose of the Website
The Site is an e-commerce platform
offering perfumes and cosmetic products to consumers.
The Site can be accessed via the
internet through compatible devices.
Intellectual Property
All content available on the Site,
including text, images, graphics and data, is the exclusive property of the
Site or licensed to it.
Use is permitted only for personal
and private purposes.
Any reproduction for commercial
purposes is prohibited.
User Conduct
Users must use the Site
responsibly and must not transmit unlawful or harmful content.
Any misuse may result in
suspension of access.
Liability
The Site shall not be held liable
for damages resulting from the use of the Site.
All information is provided “as
is” without guarantee of accuracy or completeness.
CUSTOMER REVIEWS POLICY
Reviews on the Site
Users may submit reviews on the
Site.
Reviews must:
- be constructive
- respect intellectual property
rights - comply with community guidelines
All reviews are subject to
moderation.
By submitting a review, users
grant the Site the right to use, reproduce and distribute the content across
communication channels.
Personal data collected for this
purpose will be processed according to the Privacy Policy.
